Pineoak Furniture Inc – Refund, Return & Warranty Policy

At Pineoak Furniture Inc, your satisfaction is our top priority. We strive to provide you with beautifully crafted furniture and a seamless shopping experience. Please review the following guidelines regarding returns, refunds, warranties, and shipping.

General Return & Refund Policy

• Return Period: Returns are accepted within 7 days of delivery or pickup.
  
  
• Item Condition: Items must be unused, unassembled, and in their original condition and packaging.
  
  
• Change of Mind or Mistaken Orders: Returns made for reasons other than product defects are subject to a 35% restocking fee, which will be deducted from your refund.
  
  
• How to Initiate a Return:
  Please email info@pineoak.ca with your order number and reason for return.
  A Return Authorization Number (RAN) and further instructions will be provided.
  
  
• Return Shipping:
  Customers are responsible for return shipping costs, even if the order qualified for free delivery.
  
  
• Refund Timeline:
  Once the returned item is received and inspected, approved refunds (excluding shipping and restocking fees) will be processed within 1 business day of inspection.

Warranty Policy

• Warranty Coverage:
  All Pineoak Furniture products include a 30 days limited warranty covering manufacturing defects.
  
• Mattresses & Box Springs:
  Warranty coverage is provided directly by the manufacturer. Pineoak Furniture will assist with pickup and delivery arrangements, though shipping costs are the responsibility of the customer.
  
• How to File a Claim:
  Email info@pineoak.ca with:
  
• Your order number
  
• Photos of the issue and the full product
  
• A brief description of the problem
  
• Warranty Exclusions:
  Warranties do not cover:
  
• Accidental damage, misuse, or negligence
  
• Discoloration from sunlight or heat
  
• Normal wear and tear
  
• Natural variations in wood, fabric, or leather texture and color

Shipping Guidelines

• Ontario Deliveries: 3–5 business days
• Quebec Deliveries: 4–6 business days
• Other Provinces: 5–10 business days depending on location
  

Concealed Damages

If concealed damage is discovered after delivery:

• Please report it within 3 days of receiving the item.
  
• Most issues can be resolved with replacement parts or a product reorder, depending on the situation.
  

Customer Support

At Pineoak Furniture Inc, we’re dedicated to providing comfort, quality, and peace of mind.
For any questions or assistance, please contact our Customer Care Team:

Email: info@pineoak.ca
Contact: (825) 525-5612

Pineoak Furniture Inc – Build for Everyday Comfort