Pineoak Furniture Inc – Privacy Policy

Effective Date: 1st November 2025

1. Introduction

Welcome to Pineoak Furniture Inc (“we,” “us,” or “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly:
When you create an account, make a purchase, or contact us, we collect details such as:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Any additional information you provide voluntarily
  
  

b. Automatically Collected Information:
When you visit our website, we automatically collect certain technical details, such as:

• IP address, browser type, operating system
• Device identifiers and referring URLs
• Website interaction data via cookies or analytics tools
  

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, returns, and warranty requests
• Communicate with you regarding your order status, inquiries, or promotions
• Improve our website, services, and product offerings
• Comply with tax, accounting, and legal requirements
• Detect and prevent fraud, and ensure the security of our systems

4. Sharing Your Information

We do not sell or rent personal information. However, we may share it with:

• Service Providers: Trusted partners who assist in payment processing, order delivery, IT support, or marketing.
• Legal Authorities: When required by law, court order, or regulatory request.
  All third-party service providers are contractually bound to handle your information securely and only for the purposes specified by Pineoak Furniture Inc.
  

5. SMS Communications & Privacy

By providing your mobile number, you agree to receive text messages from Pineoak Furniture Inc for updates, alerts, and promotional content. Message and data rates may apply, and message frequency may vary. You can reply STOP at any time to unsubscribe or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For any questions regarding SMS communications, please contact us at:

Email: info@pineoak.ca
Contact: (825) 525-5612

6. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your personal information.
While we take every precaution, please note that no online data transmission or storage system can be guaranteed 100% secure.

7. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access or correct your personal information
• Withdraw consent for data use (where applicable)
• Request deletion of your personal data (subject to legal obligations)
  
  

To exercise any of these rights, please contact us at info@pineoak.ca

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember preferences.
You can manage or disable cookies in your browser settings; however, doing so may affect site functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. Continued use of our website indicates acceptance of any changes.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Pineoak Furniture Inc
Email: info@pineoak.ca
Contact: (825) 525-5612
Based in Edmonton, Canada

Pineoak Furniture Inc – Build for Everyday Comfort